Helpium

1. Introduction

Helpium Inc. ("Helpium," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

Account Information: Name, email address, password, and company name when you create an account
Billing Information: Payment method details and billing address (processed securely through our payment provider)
Content: Knowledge base articles, chat messages, and other content you create or upload
Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

Usage Data: Pages visited, features used, and actions taken within the Services
Device Information: Browser type, operating system, device identifiers, and IP address
Log Data: Server logs, error reports, and performance data
Cookies: We use cookies and similar technologies to enhance your experience

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

Authentication providers when you sign in using social login
Payment processors for billing and fraud prevention
Analytics providers to help us understand usage patterns

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Process transactions and send related information
Send technical notices, updates, security alerts, and support messages
Respond to your comments, questions, and customer service requests
Communicate about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience
Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With vendors who perform services on our behalf (e.g., hosting, payment processing, analytics)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you direct us to share your information

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. When we no longer need your data, we will securely delete or anonymize it.

Factors we consider when determining retention periods include:

The nature and sensitivity of the data
The purposes for which we process the data
Applicable legal requirements
Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@helpium.io.

8. International Data Transfers

We are based in the United States and process data in the United States. If you are located outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your country.

We use appropriate safeguards for international data transfers, including standard contractual clauses approved by relevant authorities.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve our Services. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Types of cookies we use:

Essential Cookies: Required for the Services to function properly
Analytics Cookies: Help us understand how you use the Services
Preference Cookies: Remember your settings and preferences

10. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Helpium Inc.
Buenos Aires, Argentina
Email: privacy@helpium.io

For EU/EEA residents, you may also have the right to lodge a complaint with your local supervisory authority.