AI that answers your customers on WhatsApp.
Connect the number you already use, keep the WhatsApp Business app on your phone, and let Helpium answer every message, day and night. When a customer needs a person, your team takes over with the whole conversation.
Why it matters
Messages at any hour
Customers write on WhatsApp whenever it suits them. Helpium answers them the moment they arrive, in the language they write in.
The same questions all day
Prices, hours, shipping and returns, answered from your knowledge base instead of typed by hand.
One phone, a whole team
Every WhatsApp conversation lands in a shared inbox, so your team answers together instead of passing a phone around.
Customers who need a person
When a question needs your team, the conversation arrives with the whole history.
How it works
Connect your number, write how you want customers handled and watch the first conversations get answered on their own.
- 1
Connect your number with Meta
Sign in with the Facebook account that manages your business and Meta walks you through it. Nothing to copy, no tokens.
- 2
Keep the app on your phone
Connect the number you use in the WhatsApp Business app and keep using it. Messages you send from the app appear in Helpium too.
- 3
The AI answers every customer
From your knowledge base, your guidelines and your workflows, day and night.
- 4
Your team steps in when it matters
A handoff with the full history, or drafts you review before they are sent.
And much more
Your chat history comes along
Bring in your recent conversations from the WhatsApp Business app, so nothing starts from zero.
Drafts you approve
Prefer to check first? Turn on drafts for WhatsApp: the AI writes, you review and send.
Your tone and your rules
Guidelines in plain words: how it talks, what it never says and when to bring in a person.
Every channel in one inbox
WhatsApp, Instagram, Messenger, email and your website chat, answered from the same place.
What Meta charges for WhatsApp
From October 1, 2026, Meta charges WhatsApp service messages, the ones your team or the AI sends in reply to a customer. The first 1,000 each month per number are free; after that each message is charged at the rate of the customer's country. Messages your customers send stay free, and Helpium does not charge for WhatsApp.
See Meta's pricing →Common questions
No. You connect the WhatsApp Business number you already use, or a different one if you prefer.
Yes. Connect the number you use in the app and keep using it: messages you send from your phone appear in Helpium too.
Helpium does not charge for WhatsApp. Meta does: from October 1, 2026, it charges the service messages your team or the AI sends in reply to a customer. The first 1,000 each month per number are free; after that each message is charged at the rate of the customer's country, to the payment method in your Meta account.
Helpium hands the conversation to your team with the full history, so nobody has to repeat themselves.
Start answering in seconds.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
14-day free trial. No credit card required.