Helpium vs Tidio
Tidio is an affordable live chat for small online stores, priced by the number of conversations, with its Lyro AI agent sold separately. Helpium includes the AI in one flat monthly price, with a shared inbox, help center and appointment booking.
| Features | Helpium | Tidio |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | By number of conversations, with the AI agent sold separately |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Free plan; Starter $24.17, Growth from $49.17 a month billed yearly |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | Lyro from $32.50 a month for 50 AI conversations |
| Official API, and you can keep using the WhatsApp Business app | Yes, on every plan | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes, tickets and email |
| Help center | Included, in several languages | Not stated on its site |
| Appointment booking | Booked in the chat with your real availability | A link to Calendly |
| Shopify | App on the Shopify App Store | Yes |
| Mercado Libre | Pre-sale questions and post-sale messages | Not stated on its site |
| Interface in Spanish | Spanish and English | Yes |
| Free trial | 14 days, no credit card | Free plan; 7-day trial, no credit card |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Tidio pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Tidio
Growth starts at $49.17 a month for 250 conversations, plus Lyro from $32.50 for 50 AI conversations. More conversations and more AI cost more.
Why teams switch from Tidio to Helpium
AI included, not sold separately
Tidio prices by conversation and sells its AI as an add-on. Helpium includes about 3,000 AI-resolved conversations a month in the Basic plan.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, when the AI is the main reason to use it. Helpium includes about 3,000 AI-resolved conversations a month on Basic, with WhatsApp, Instagram, Messenger and email in the same inbox.
Tidio sells Lyro separately, from $32.50 a month for 50 AI conversations. Helpium includes 15,000 AI messages a month on Basic, $14.99 a month in total.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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