Online stores
Your store answers on its own: orders, exchanges and stock, without anyone watching the phone.
Helpium looks up the order, explains the exchange policy and checks availability from the same conversation, day and night. When a customer needs a person, your team gets the chat with everything already verified.
What they ask you every day
Where is my order, forty times a day
The same question, every day, with the customer waiting on a reply. Helpium asks for the order number and email, checks the real status and answers with the tracking link.
Exchanges and returns lost in the chat
A return that starts in the chat and gets buried under new messages. Helpium starts the return, explains the steps and lets your team know.
Stock and size questions at 1 am
Nobody should be awake to answer if the medium is in stock. Helpium checks your catalog and replies at once, in the language the customer wrote in.
Everyone answering from the same phone
One shared inbox where every message is assigned, every reply is signed and nothing gets answered twice.
How Helpium handles it
- 1
The customer writes on WhatsApp, Instagram or your website
Every channel lands in the same inbox and the same AI answers on all of them.
- 2
Helpium verifies who it is talking to
It asks for the order number and the purchase email before sharing anything about the order.
- 3
It looks up the real data and answers
Status, tracking, exchange policy or stock, taken from your store, never made up.
- 4
Your team steps in only when it matters
A damaged product or a special request goes to a person with the whole conversation already in front of them.
Connected to your store
With AI Actions, Helpium reads orders, tracking and customer data from Shopify or your own API, so every answer comes from real information.
Read the guide
Every channel in one inbox
Connect the number your customers already write to and the accounts they already follow. Nothing changes for them; everything changes for your team.
Read the guide
Every customer with their history
Orders, past conversations and notes in one profile. When someone writes again, nobody asks them to explain from scratch.
Read the guideWorks with the tools you already use.
Shopify
WhatsApp
Instagram
Mercado LibreCommon questions
Yes. Shopify connects in one click. For Tiendanube, WooCommerce or your own platform, AI Actions call any REST API, so Helpium can look up orders and stock wherever they live.
No. Before sharing anything about an order, Helpium asks for the order number and the purchase email and checks that they match. If they do not, it does not answer.
Helpium can start the return on its own if you allow it, or hand the conversation to your team with the order already verified. You decide which cases a person should handle.
Start with the questions you get every day.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
14-day free trial. Nothing is charged until it ends, cancel anytime.