Clinics and practices
Appointments booked in the chat, without a receptionist on the phone all day.
Patients ask for, move and confirm appointments in the chat. Helpium checks the real availability of each professional, books the visit and sends the reminder. Your front desk handles the cases that need a person.
What they ask you every day
The phone rings all day for appointments
Booking, moving and cancelling take up most of the calls. Helpium handles all three in the chat, with the real calendar of each professional.
Do you take my insurance?
The same question about coverage, prices and payment methods, every day. Helpium answers from the information you load, and only that.
Explaining preparation for a study a thousand times
Fasting, what to bring, how long it takes. Helpium sends the exact instructions for each study before the visit.
Empty slots because nobody remembered
Reminders go out on their own. If the patient cannot make it, they reschedule in the same conversation and the slot is free again.
How Helpium handles it
- 1
The patient writes on WhatsApp or from your website
Any channel, any time of day. The conversation starts right away.
- 2
Helpium offers real available slots
It reads the schedule of each professional and service, and only offers times that are actually free.
- 3
It books, confirms and reminds
The appointment goes to your calendar and the patient receives the confirmation and a reminder before the visit.
- 4
Your front desk takes over when needed
Urgent symptoms, special requests or anything outside the routine goes to a person, with the conversation attached.
Appointments with real availability
Define professionals, services and hours. Helpium offers only free slots, books them and syncs them with Google Calendar if you use it.
Your procedure, followed step by step
Write how a patient should be attended in plain language: what to ask, what to confirm, when to hand over. Helpium follows it in every conversation.
Read the guide
Instructions and policies that stay consistent
Preparation for studies, insurance and payment methods live in your knowledge base. Helpium answers from it and never improvises.
Read the guideCommon questions
Yes. Each professional has their own services, hours and calendar. A patient can ask for a specific doctor or for the first available slot for a service.
You define what counts as urgent in the instructions. When it comes up, Helpium stops booking and hands the conversation to your front desk with everything the patient wrote.
Yes. Connect the calendar of each professional and appointments show up there as they are booked. Without Google Calendar, Helpium keeps the schedule on its own.
Start with the questions you get every day.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
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