Helpium vs Kommo
Kommo is a sales CRM for closing deals over WhatsApp and Instagram, priced per user and paid at least six months in advance. Helpium is built for customer support: AI included, monthly billing and unlimited users.
| Features | Helpium | Kommo |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Per user, paid at least 6 months in advance |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Base $25, Advanced $35, Pro $45 per user a month, billed every 6 months |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | AI credits per user; AI agents only on Advanced (up to 3) and Pro |
| Official API, and you can keep using the WhatsApp Business app | Yes, official API | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Email sync; it is a sales CRM rather than a helpdesk |
| Help center | Included, in several languages | Not stated on its site |
| Appointment booking | Booked in the chat with your real availability | Booking on the Pro plan |
| Shopify | App on the Shopify App Store | Yes |
| Mercado Libre | Pre-sale questions and post-sale messages | Creates leads from purchases |
| Interface in Spanish | Spanish and English | Yes |
| Free trial | 14 days, no credit card | 14 days, no credit card |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Kommo pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Kommo
5 users on Advanced, the first plan with AI agents, cost $175 a month, paid $1,050 every 6 months.
Why teams switch from Kommo to Helpium
Built for support, not only for sales
Kommo is a sales CRM paid six months in advance. Helpium is a helpdesk to answer and resolve your customers, billed month by month.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, when what you need is customer support. Helpium answers on WhatsApp, Instagram, Messenger, email and your website with an AI included, and hands your team the rest in one inbox.
Kommo costs from $25 per user a month, paid every six months, and its AI agents start on the $35 plan. Helpium costs $14.99 or $49.99 a month in total, billed monthly, with unlimited users.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
Start answering in seconds.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
14-day free trial. No credit card required.