Helpium vs Intercom
Intercom, now called Fin, is a mature platform that charges per seat and $0.99 for each conversation its AI resolves. Helpium includes the AI in one flat monthly price with unlimited users, a help center and AI workflows your team writes in plain language.
| Features | Helpium | Intercom |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Per seat, plus a fee for each conversation the AI resolves |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Essential from $29, Advanced from $85, Expert from $132 per seat a month |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | Fin AI agent: $0.99 per resolution, with a monthly minimum |
| Official API, and you can keep using the WhatsApp Business app | Yes, paid per conversation | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes, shared inbox and tickets |
| Help center | Included, in several languages | Yes |
| Appointment booking | Booked in the chat with your real availability | Not built in, through Calendly and other apps |
| Shopify | App on the Shopify App Store | Yes |
| Mercado Libre | Pre-sale questions and post-sale messages | Not stated on its site |
| Interface in Spanish | Spanish and English | Partly translated |
| Free trial | 14 days, no credit card | 14 days, no credit card |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Intercom pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Intercom
5 seats on Essential cost from $145 a month, plus $0.99 for each conversation Fin resolves: with 300 resolutions a month, from $442.
Why teams switch from Intercom to Helpium
One price for the whole team
Intercom charges per seat and per AI resolution, so the bill grows with your team and your volume. Helpium is one monthly price with unlimited users and the AI included.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, for businesses that want an AI agent and a shared inbox without paying per seat. Helpium covers website chat, email, WhatsApp, Instagram and Messenger in one inbox, with the AI included in the plan.
Intercom starts at $29 per seat a month and charges $0.99 for each conversation Fin resolves. Helpium costs $14.99 or $49.99 a month in total, with unlimited users and the AI messages included.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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