AI customer service that knows your Shopify store.
Install it in one click. Helpium learns your products, your policies and your orders, answers with live stock, prices and tracking, and hands your team whatever needs a person.
Why it matters
Questions at two in the morning
Your store never closes, and neither do the questions. Helpium answers them the moment they arrive, in the language your customer writes in.
Where is my order, again and again
Order status and tracking answered from the real order, without anyone on your team looking it up.
Is it in stock in my size?
Stock and prices read live from your store at the moment of the question, never guessed.
Customers who need a person
When a question needs your team, the conversation arrives with the whole history.
How it works
Install, answers with live data, handoff to your team and drafts you approve.
- 1
Install Helpium from the Shopify App Store
One click, no code. Nothing to configure to get started.
- 2
It learns your store
Your products, your policies and your orders become what the AI answers from.
- 3
It answers every customer
Live stock and prices, order tracking and returns, day and night.
- 4
Your team steps in when it matters
A handoff with the full history, or drafts you review before they are sent.
And much more
Drafts you approve
Prefer to check first? Turn on drafts: the AI writes, you review and send.
Your tone and your rules
Guidelines in plain words: how it talks, what it never says and when to bring in a person.
Your look
The chat on your store matches your brand.
Test before your customers see it
Try every answer before it goes live.
Common questions
From the Shopify App Store: click Install and Helpium connects to your store in one step.
Your products with their live stock and prices, your store policies and your orders, plus anything you add to the knowledge base.
Yes. It checks the order status and tracking, so the customer does not wait for your team.
Yes. With drafts on, the AI writes each reply and a person on your team approves it.
Helpium hands the conversation to your team with the full history, so nobody has to repeat themselves.
Start answering in seconds.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
14-day free trial. No credit card required.