A helpdesk your whole team can work in
Email, chat and social in one inbox, with the AI handling the repetitive and people handling the rest. Unlimited seats, so everyone can pitch in.
One inbox for the whole team
Every conversation from every channel lands in one place. Views for open, mine, unassigned and snoozed, filters by channel and priority, and search across everything.
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Email, without leaving the inbox
Connect your support address and reply to emails like any other conversation: rich editor, attachments, cc and bcc, and the full thread on one screen.
From the AI to a person, with context
When a customer asks for a human, the AI stops and the conversation lands in the inbox with everything it already learned. Your team continues; the customer never repeats themselves.
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Assign, delegate, prioritize
Give each conversation an owner and a priority. Reassign in one click, take it yourself, or let the team pick from the unassigned view.
Talk to your team inside the conversation
Leave private notes, mention a teammate and keep the context where it belongs. The customer never sees them.
Response times you can commit to
Define response and resolution targets per priority. The inbox shows what is breaching soon and what already breached, and the dashboard shows how you are doing.
See how each teammate is doing
Conversations closed, response time and customer sentiment per agent, over any period. Recognize the team and spot who needs a hand.
Reply faster with templates
Save the answers your team repeats and insert them with a slash while replying. Same tone, less typing, in every channel.
Clean up the inbox in seconds
Select several conversations and assign, close or tag them at once.
Customers
When someone writes back, you never start from zero: the history of that conversation is right there. And when the chatbot detects real interest, it gathers what is needed to hand your team a ready contact instead of a loose question that gets lost.
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