Whatever your customers ask, Helpium handles it.
A quote, an appointment, an order, a bug report. AI answers on WhatsApp, Instagram, email and your website, does what it can on its own, and hands your team the rest in one inbox.
WhatsApp
Instagram
Messenger
Email
Mercado Libre
ShopifyYour customers already write to you on WhatsApp.
Helpium answers them there, day and night, and hands your team whatever needs a person.
The same assistant also connects to the rest of your channels, so every message lands in one inbox.
See Helpium in action
In under two minutes: how it answers your customers, what it does on its own and when it hands the conversation to your team.
It depends on what your customers ask.
A store gets asked about orders. A clinic, about appointments. A software company, about a bug. Helpium follows the procedure you write for your business, so the answers sound like you and solve what people actually ask.
Online stores
Where is my order, forty times a day
Clinics and practices
The phone rings all day for appointments
Real estate agencies
Fifty enquiries per listing, most asking the same
Independent professionals
Messages that arrive while you are with someone
Software and SaaS
How do I, asked fifty times a week
What happens today with your customers' messages
The same ten questions, two hundred times a day
Prices, hours, shipping, availability. Helpium answers them on its own, with your information, in the language the customer wrote in.
Night and weekend messages get answered on Monday
Helpium is on around the clock. It books the appointment, looks up the order or registers the request without waiting for anyone.
Conversations scattered across phones, inboxes and DMs
WhatsApp on one phone, Instagram on another, email in a third place. Helpium brings them into one shared inbox where each conversation is assigned, each reply is signed and your team leaves notes for each other.
How it works
Create your Helpium account
Two minutes, no credit card. You get a workspace for your team, a chat for your website and the AI ready to be told how your business works, free for 14 days.
Connect your channels
Link WhatsApp, Instagram, email or your website. Nothing changes for your customers: they keep writing where they always did.
Load what your business or software knows into the knowledge base
Prices, policies, hours, how you work, your product docs. Short articles in plain language. Helpium answers only from them, and your help center publishes them too.
Helpium answers and gets things done
It follows the procedure you write in plain language: books appointments, checks orders, qualifies leads, resolves tickets. It reads real data from your tools and never makes things up.
Your team steps in only when it matters, with the full history
When a conversation needs a person, it lands in the inbox assigned to someone, with everything the customer already said. Nobody asks them to repeat themselves.
This is what it looks like inside
Real screens from a real workspace: the inbox, an AI conversation, the workflow editor, appointments and your dashboard.
Everything your support needs, in one place.
Clarity and speed
Bring every support channel into one inbox. Each incoming conversation is assigned to someone on your team, prioritized by urgency and moves from open to resolved. Your whole team works from the same inbox with the same picture, without stepping on each other or duplicating work.
Learn moreEmpower your team with AI
Helpium handles a high volume of conversations with AI agents that resolve questions and carry out tasks, following the procedure you defined. When a case calls for it, it hands over to a person on your team with the full context. Your team never starts from scratch, and your customer never has to explain twice.
Learn moreNo opportunity gets lost
When real buying interest shows up, the chatbot builds the contact profile and delivers it to you qualified, history included, ready for your team to take the conversation forward.
Flat price. Unlimited users.
Bring your whole team on board without paying extra per seat. One price, no surprises, no hidden charges for every person who joins.
Learn moreOne price. Your whole team.
One price for your whole team, no per-user charges, no surprises. Add Helpium without the price growing with you.
Basic
Ideal for small teams just getting started.
- Unlimited seats
- Unlimited human messages
- 15,000 AI messages/mo≈ about 3,000 AI-resolved conversations
- Unlimited articles, AI actions and workflowsLet the AI call your API to take actions
- Live Chat widget
- Email support
- Custom branding
- Additional AI usage: $1.99 per 1,000 AI messages
Pro
Most PopularScale your support with more AI power.
- Everything in Basic
- 100,000 AI messages/mo≈ about 20,000 AI-resolved conversations
- Priority support
- Additional AI usage: $0.99 per 1,000 AI messages
Enterprise
For teams that need more.
- Everything in Pro
- Unlimited AI messages
- Dedicated support
- SSO
- Custom Integrationse.g., Salesforce, Jira, HubSpot
- Audit logs
- Priority feature requests
We help you set it up.
Send us what your business already has and a few examples of how you reply today. We turn that into the knowledge base and the procedures with you, so Helpium answers the way you do. Included in every plan. Write to us whenever you are ready.
What we need from you
- Your prices, policies, hours and how you work, in any format you already have
- A few real conversations, so we copy your tone and your answers
- The cases where a person on your team should step in
Frequently Asked Questions
Yes. You connect the WhatsApp Business number your customers already know. You can keep using the WhatsApp app on your phone alongside Helpium, and every message shows up in both.
Helpium does not charge for WhatsApp. Meta does: from October 1, 2026, it charges the service messages your team or the AI sends in reply to a customer. The first 1,000 each month per number are free; after that each message is charged at the rate of the customer's country, to the payment method in your Meta account.
It says so and offers to bring in a person from your team. It never invents an answer: it only replies with what you loaded and what it reads from your tools.
Yes. Connect your support email and website chat, load your docs, and Helpium answers how-to questions, looks up the user's account through your API and escalates bugs to your team with the full thread. Several software companies use Helpium this way and nothing else.
Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.
Every plan comes with a 14-day free trial that includes all its features. No credit card is required: you add one only when you decide to continue.
We believe great support is a team effort. Per-seat pricing forces teams to limit who can help customers. With Helpium, your entire team, from support agents to engineers to founders, can jump in without increasing your bill.
Absolutely. With AI Actions, you can connect your own REST API endpoints so the AI can securely authenticate users, retrieve real-time information, and perform actions on their behalf, like checking order status, updating account details, or processing requests, all within the conversation.
Yes. Despite the name, Helpium is not AI-only. You can deactivate the AI chatbot and use it as a traditional help desk with live chat, a help center, and email support. You still get unlimited conversations and unlimited seats on every plan, including Basic.
Start with the questions you get every day.
Connect your channels, write how you want customers handled, and watch the first conversations resolve on their own.
14-day free trial. No credit card required.