Flat-rate pricing. Unlimited seats.

Every reply the AI writes to a customer counts as one AI message. Messages your team writes never count and are unlimited on every plan.

Helpium does not charge for WhatsApp. Meta does: from October 1, 2026, it charges the service messages your team or the AI sends in reply to a customer. The first 1,000 each month per number are free; after that each message is charged at the rate of the customer's country, to the payment method in your Meta account.

Yes, you can cancel your subscription at any time from your account settings. There are no long-term contracts or cancellation fees.

Every plan comes with a 14-day free trial that includes all its features. No credit card is required: you add one only when you decide to continue.

We accept all major credit and debit cards (Visa, Mastercard, American Express).

You can upgrade or downgrade your plan at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change will take effect at the start of your next billing cycle.

We believe great support is a team effort. Per-seat pricing forces teams to limit who can help customers. With Helpium, your entire team, from support agents to engineers to founders, can jump in without increasing your bill.

It's very unlikely. Our AI only responds using information from your knowledge base articles, which greatly reduces the chance of inaccurate answers. If it doesn't have enough information to help, it seamlessly hands the conversation to a human agent.

Absolutely. With AI Actions, you can connect your own REST API endpoints so the AI can securely authenticate users, retrieve real-time information, and perform actions on their behalf, like checking order status, updating account details, or processing requests, all within the conversation.

Yes. Despite the name, Helpium is not AI-only. You can deactivate the AI chatbot and use it as a traditional help desk with live chat, a help center, and email support. You still get unlimited conversations and unlimited seats on every plan, including Basic.