Helpium vs Zendesk
Zendesk is a complete helpdesk for large support teams, priced per agent with a few AI resolutions included. Helpium is a complete helpdesk too, with the AI included in one flat monthly price and unlimited users.
| Features | Helpium | Zendesk |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Per agent, with a few AI resolutions included |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Suite Team $55, Professional $115 per agent a month billed yearly ($69 and $149 billed monthly) |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | 5 AI resolutions per agent a month on Team, 10 on Professional, then $1.50 to $2.00 each |
| Official API, and you can keep using the WhatsApp Business app | Yes, with additional fees | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes, it is its core: tickets, routing and automations |
| Help center | Included, in several languages | Yes, 1 on Team and up to 5 on Professional |
| Appointment booking | Booked in the chat with your real availability | Not built in |
| Shopify | App on the Shopify App Store | Yes, official app |
| Mercado Libre | Pre-sale questions and post-sale messages | Through a third-party app |
| Interface in Spanish | Spanish and English | Yes |
| Free trial | 14 days, no credit card | 14 days |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Zendesk pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Zendesk
5 agents on Suite Team cost $275 a month billed yearly ($345 billed monthly). 25 AI resolutions are included; 300 a month add about $412 at $1.50 each.
Why teams switch from Zendesk to Helpium
One price for the whole team
Zendesk charges per agent and per AI resolution beyond a few included. Helpium is one monthly price with unlimited users and the AI included.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, for small and medium businesses that want a shared inbox, a help center and an AI agent without paying per agent. Helpium covers email, website chat, WhatsApp, Instagram and Messenger in one inbox.
Zendesk includes 5 automated resolutions per agent a month on Suite Team and 10 on Professional, then charges $1.50 to $2.00 each. Helpium includes 15,000 AI messages a month on Basic and 100,000 on Pro.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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