Helpium vs respond.io
respond.io is an omnichannel messaging platform for high-volume WhatsApp teams, priced by plan, users and active contacts, with AI agents from the Growth plan. Helpium includes the AI from $14.99 a month with unlimited users, a help center and appointment booking.
| Features | Helpium | respond.io |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Plan fee plus users and monthly active contacts |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Starter $99, Growth $199, Advanced $349 a month ($79, $159 and $279 billed yearly) |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | AI agents from Growth; AI credits included, then $15 per 1,000 credits |
| Official API, and you can keep using the WhatsApp Business app | Yes | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes, Gmail, Outlook and IMAP |
| Help center | Included, in several languages | Not stated on its site |
| Appointment booking | Booked in the chat with your real availability | Booking links to Calendly or Cal.com |
| Shopify | App on the Shopify App Store | Yes |
| Mercado Libre | Pre-sale questions and post-sale messages | Not stated on its site |
| Interface in Spanish | Spanish and English | Not stated on its site |
| Free trial | 14 days, no credit card | 7 days, no credit card |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. respond.io pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
respond.io
5 users on Growth, the first plan with AI agents, cost $199 a month ($159 billed yearly), plus active contacts as you grow.
Why teams switch from respond.io to Helpium
One price for the whole team
respond.io charges by plan, users and active contacts, with AI agents from $199 a month. Helpium is one monthly price with unlimited users and the AI included.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, for small and medium businesses that want WhatsApp, Instagram, Messenger, email and website chat in one inbox with an AI agent included and no per-user price.
respond.io costs from $99 a month ($79 billed yearly), and its AI agents start on the $199 Growth plan, plus extra users and contacts. Helpium costs $14.99 or $49.99 a month with unlimited users.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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