Helpium vs Help Scout
Help Scout is a clean, email-first shared inbox priced per user, with its AI agent charged per resolution. Helpium gives your team the same shared inbox and help center, with the AI included in one flat monthly price and unlimited users.
| Features | Helpium | Help Scout |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Per user, plus a fee for each AI resolution |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Free up to 5 users; Standard from $25, Plus from $45, Pro from $75 per user a month |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | AI Answers: $0.75 per resolution, free for the first 3 months |
| Official API, and you can keep using the WhatsApp Business app | Yes, from Standard | |
| Instagram and Messenger | Included | Yes, from Standard |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes, it is its core: a shared inbox |
| Help center | Included, in several languages | Yes, Docs sites |
| Appointment booking | Booked in the chat with your real availability | Not built in |
| Shopify | App on the Shopify App Store | Yes, official app |
| Mercado Libre | Pre-sale questions and post-sale messages | Not stated on its site |
| Interface in Spanish | Spanish and English | Not stated on its site |
| Free trial | 14 days, no credit card | Free plan; 15-day trial of paid plans, no credit card |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Help Scout pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Help Scout
5 users on Standard cost from $125 a month. Once the free months end, 300 AI resolutions a month add $225.
Why teams switch from Help Scout to Helpium
One price for the whole team
Help Scout charges per user and per AI resolution. Helpium is one monthly price with unlimited users and the AI included.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, for teams that want the same shared inbox and help center with an AI agent included and no per-user price. Helpium also answers on WhatsApp, Instagram, Messenger and Mercado Libre.
Help Scout costs from $25 per user a month, and its AI Answers cost $0.75 per resolution after the first 3 months. Helpium costs $14.99 or $49.99 a month in total, with unlimited users and the AI included.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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