Helpium vs Chatwoot
Chatwoot is an open-source omnichannel helpdesk priced per agent, with its Captain AI limited to a few hundred credits a month. Helpium includes 15,000 AI messages a month from $14.99, with unlimited users and AI actions on your API.
| Features | Helpium | Chatwoot |
|---|---|---|
| How it charges | One flat monthly price, unlimited users | Per agent |
| Price | Basic $14.99 or Pro $49.99 a month, for the whole team | Free up to 2 agents; Startups from $19, Business from $39, Enterprise from $99 per agent a month |
| AI agent | Included: 15,000 AI messages a month on Basic, 100,000 on Pro | 300 to 800 AI credits a month depending on the plan, then $20 per 1,000 credits |
| Official API, and you can keep using the WhatsApp Business app | Yes | |
| Instagram and Messenger | Included | Yes |
| Email and tickets | Shared inbox with email, assignment, internal notes and SLAs | Yes |
| Help center | Included, in several languages | Yes, on paid plans |
| Appointment booking | Booked in the chat with your real availability | Not stated on its site |
| Shopify | App on the Shopify App Store | Yes |
| Mercado Libre | Pre-sale questions and post-sale messages | Not stated on its site |
| Interface in Spanish | Spanish and English | Not stated on its site |
| Free trial | 14 days, no credit card | Free plan; 15-day trial |
Prices in US dollars from each vendor's public pricing page, checked in October 2026. Taxes and Meta's WhatsApp fees are not included. Chatwoot pricing
What a team of five pays
Helpium
Basic costs $14.99 a month for the whole team, with about 3,000 AI-resolved conversations included. Pro costs $49.99 with about 20,000.
Chatwoot
5 agents on Business cost from $195 a month, with 500 AI credits a month; more AI costs $20 per 1,000 credits.
Why teams switch from Chatwoot to Helpium
AI that answers thousands of conversations
Chatwoot includes a few hundred AI credits a month and charges per agent. Helpium includes 15,000 AI messages a month with unlimited users.
A complete helpdesk for your team
A shared inbox with assignment, internal notes, SLAs, a leaderboard and templates, plus a help center on your own domain. Your agents work every conversation in one place.
AI that resolves, your team for the rest
The AI answers from your knowledge base and looks up real data through your API. When a conversation needs a person, it reaches your team with the full history.
Common questions
Yes, when the AI is the main reason to use it. Helpium includes about 3,000 AI-resolved conversations a month on Basic, with the same shared inbox and help center and no per-agent price.
Chatwoot costs from $19 per agent a month and includes 300 to 800 AI credits a month, then $20 per 1,000. Helpium costs $14.99 or $49.99 a month in total, with unlimited users.
No. Helpium does not charge for WhatsApp. Meta bills its own message fees directly to your business, as it does with any other provider.
No. Every plan starts with a 14-day free trial without a credit card, and you can cancel anytime.
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