Política de Reembolso

1. Overview

At Helpium, we want you to be completely satisfied with our Services. This Refund Policy outlines our policies regarding cancellations, refunds, and credits for our subscription plans.

We offer a 14-day free trial for all new accounts, allowing you to fully evaluate our Services before committing to a paid subscription.

2. Free Trial

All new Helpium accounts include a 14-day free trial with access to all Pro plan features. During the trial period:

• No credit card is required to start
• You have full access to all Pro features
• You can cancel at any time without any charges
• Your trial will automatically end after 14 days if you don't upgrade

If you don't upgrade to a paid plan before your trial ends, your account will be downgraded to limited functionality until you subscribe.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will retain access to all features until your subscription expires
• Your data will be preserved for 30 days after your subscription ends
• No further charges will be made to your payment method

We do not offer prorated refunds for partial months or years of service when you cancel mid-cycle. Your subscription will continue until the end of your paid period.

4. Refund Eligibility

We offer refunds under the following circumstances:

4.1 Eligible for Refund

• First-time subscribers: If you are unhappy with the Services within the first 30 days of your paid subscription, you may request a full refund
• Billing errors: If you were charged incorrectly due to a technical error on our part
• Service outages: Extended service unavailability (more than 24 consecutive hours) during your billing period may qualify for prorated credits
• Duplicate charges: Accidental duplicate payments will be refunded in full

4.2 Not Eligible for Refund

• Cancellations after 30 days of paid service
• Failure to cancel before renewal date
• Unused features or AI message credits
• Accounts terminated for Terms of Service violations
• Downgrade requests (you will retain your current plan until the end of the billing period)

5. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• The reason for your refund request
• Your order or transaction ID (found in your billing history)

You can reach us at:

• Email: billing@helpium.io
• Through the in-app support chat

6. Processing Time

Once your refund request is approved:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days

Processing times may vary depending on your financial institution. If you haven't received your refund after the expected timeframe, please contact your bank or payment provider first, then reach out to our support team.

7. Annual Subscriptions

For annual subscription plans:

• The same 30-day refund policy applies from the start of your annual subscription
• After 30 days, we do not offer prorated refunds for the remaining months
• You may request to downgrade to monthly billing at your next renewal date
• Cancellation will take effect at the end of your annual billing period

8. Credits and Account Balance

In some cases, instead of a refund, we may offer account credits:

• Credits can be applied to future subscription payments
• Credits do not expire as long as your account remains active
• Credits are non-transferable and have no cash value
• Upon account termination, unused credits will be forfeited

9. Enterprise Plans

Enterprise plan customers should refer to their specific contract terms regarding cancellations and refunds. Custom arrangements may apply based on your agreement. Please contact your account manager or enterprise@helpium.io for assistance.

10. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Changes will not apply retroactively to refund requests made before the change.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

Helpium Inc.
Buenos Aires, Argentina
Email: billing@helpium.io