# Helpium

> Helpium is an AI-powered customer support platform for small and medium businesses. An AI chatbot answers from your knowledge base, follows the procedures your team writes in plain language (AI Workflows), looks up real data through your APIs (AI Actions), books appointments, captures leads and hands the conversation to a person with full context when needed. Every channel (website live chat, email, WhatsApp, Instagram, Messenger, Mercado Libre, Shopify) lands in one shared inbox. Pricing is a flat monthly fee with unlimited seats.

Helpium handles the repetitive. Your team makes the difference.

## Key facts

- Unlimited team members on every plan; pricing is per workspace, never per seat.
- AI is included in every plan with a monthly AI message allowance; human messages are unlimited.
- Channels: website chat widget, email, WhatsApp Business, Instagram, Facebook Messenger, Mercado Libre, Shopify.
- Helpdesk: shared inbox, assignment, internal notes with mentions, SLAs, agent leaderboard, templates, bulk actions, customer profiles.
- AI: chatbot grounded in your knowledge base, AI Workflows (procedures in plain language), AI Actions (REST API calls), human handoff, lead capture, appointment booking.
- Public help center on your own domain, multilingual.
- Interface and help center available in English and Spanish.
- Company: Helpium, LLC. Newark, Delaware, United States, with a team in Buenos Aires, Argentina.

## Plans

- Basic: $14.99/month ($12/month billed yearly). Unlimited team members, 15,000 AI messages per month, 100 knowledge base articles.
- Pro: $49.99/month ($42/month billed yearly). Unlimited team members, 100,000 AI messages per month, unlimited knowledge base articles.
- Enterprise: custom pricing. Unlimited team members, unlimited AI messages, unlimited knowledge base articles.

Every plan starts with a 14-day free trial. A card is required, nothing is charged until the trial ends, and you can cancel anytime.

## Pages

- [Home](https://helpium.io): what Helpium does
- [Features](https://helpium.io/features): every feature with real product screenshots
- [Helpdesk](https://helpium.io/helpdesk): the shared inbox, email, SLAs and leaderboard
- [Pricing](https://helpium.io/pricing): plans and a full comparison table
- [Online stores](https://helpium.io/for/online-stores): order status, exchanges and stock answered on WhatsApp, connected to Shopify
- [Clinics and practices](https://helpium.io/for/clinics): appointments booked, moved and reminded over chat
- [Real estate agencies](https://helpium.io/for/real-estate): property enquiries answered and turned into qualified leads and visits
- [Independent professionals](https://helpium.io/for/independent-professionals): first contact, fees and scheduling handled while you work
- [Software and SaaS](https://helpium.io/for/software): a helpdesk for your product, how-to questions answered from your docs, account lookups through your API, bugs escalated with the full thread
- [Contact](https://helpium.io/contact): request a demo or talk to sales
- [Help center and guides](https://docs.helpium.io/help-center): step by step how-to guides
- [Spanish site](https://helpium.io/es): the same pages in Spanish

## Videos

- YouTube (English): https://www.youtube.com/@Helpium
- YouTube (Spanish): https://www.youtube.com/@HelpiumEs

## Contact

- Sales: sales@helpium.io
- General: hello@helpium.io